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After-sales support

    We take the after-sales service as the whole set of service processes from receiving the product →during the using → after repairing.Therefore, we will contact customer once again to know the status of receiving,after using and after repairing product by calling and emailing.In addition, our company is equipped with a maintenance special line and complaint call and after-sales mailbox to solve your various after-sales problems.For maintenance that the product occurred,we promised: give a reply on the same day and solve it in two days.
 
    In order to solve the after-sales problems in different regions,we provide agents with spare parts inventory and maintenance personnel training that required by equipment maintenance, which is convenient for on-site maintenance for agent. In addition, Also equipped with a complete set of malfunction analysis and maintenance documents, the users can also identify the malfunction to replace the accessories themselves, so as to conveniently and efficiently solve the problem of maintenance in different place. At the same time we can provide you with online technical consulting.

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  • Pre-sale
  • 0086-020-36246586
  • 0086-020-36247961
  • 0086-020-36246649
  • After-sales
  • 0086-18688422996
  • Complaint
  • service@kentonchina.com